Privacy Policy

PointsJet® Pty Ltd ("we", "our", "us") is committed to protecting your privacy and complying with all applicable data protection laws, including:

  • General Data Protection Regulation (GDPR) (for the EU and UK),

  • California Consumer Privacy Act (CCPA) (for California, USA),

  • Australia’s Privacy Act 1988,

  • New Zealand’s Privacy Act 2020.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, www.pointsjet.com.au.

As a company offering services globally, including in the European Union (EU), United Kingdom (UK), United States (USA), New Zealand (NZ), and Australia, we recognize the importance of privacy and the need to be transparent about how we handle personal data. Whether you are submitting an inquiry through our contact form or interacting with us in other ways, we are committed to ensuring that your personal data is processed lawfully, fairly, and transparently, and in full compliance with applicable laws in your jurisdiction.

By using our website and submitting any personal information, you are agreeing to the terms of this Privacy Policy. If you are a resident of the EU or UK, we want to make sure you are fully aware of your rights under GDPR. For US residents, this Privacy Policy outlines your rights under CCPA. For Australian and New Zealand users, this Privacy Policy complies with Australia’s Privacy Act 1988 and New Zealand’s Privacy Act 2020.

1. Data We Collect

We collect the following personal data when you submit a form on our website:

  • Name

  • Email address

  • Phone number (if provided)

  • Message (submitted via our contact form)

2. Purpose of Data Collection

We collect this data to:

  • Respond to your inquiries and provide services as described on our site.

  • Communicate updates or promotional offers (if you have opted in to receive them).

3. Legal Basis for Processing

We process your personal data based on your consent, which you provide when you submit your information through the contact form. By submitting the form, you consent to the collection and use of your data as outlined in this Privacy Policy.

4. Data Retention

We retain your personal data for as long as necessary to respond to your inquiry or to fulfill the purposes for which it was collected. If you unsubscribe from our communications, we will retain only the information needed to process your request.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you.

  • Correct any inaccurate data we have about you.

  • Request the deletion of your personal data.

  • Withdraw your consent at any time. This will not affect the legality of any data processing based on consent before withdrawal.

To exercise any of these rights, please contact us at:

  • Email: concierge@pointsjet.com.au

  • Mailing Address: PO BOX 373, BRIGHTON VIC 3186, AUSTRALIA

6. Third-Party Services

We do not sell or rent your personal data to third parties. We may share your data with trusted service providers who assist us in providing services to you (e.g., email management). These third parties are required to protect your data and use it solely for the purposes for which we share it.

7. Cookies

Our website does not use cookies for tracking or analytics purposes. However, please note that some third-party service providers we work with may use cookies. You can control cookies through your browser settings.

8. Data Transfer Compliance (GDPR)

If your personal data is transferred outside of the EU/EEA, we will ensure that appropriate safeguards are in place to protect your data as required by the General Data Protection Regulation (GDPR).

9. CCPA (California Residents)

California residents have the right to:

  • Opt-out of the sale of their personal data.

  • Access their personal data.

  • Request the deletion of their personal data.

We do not sell or rent your personal data to third parties. If you are a California resident, and wish to exercise any of these rights, please contact us at the email address above.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page, and the "Last Updated" date at the bottom will be revised accordingly.

11. Contact Information

If you have any questions or concerns about your data, please contact us at:

  • Email: concierge@pointsjet.com.au

  • Mailing Address: PO BOX 373, BRIGHTON VIC 3186, AUSTRALIA

Last updated: June 2025

© Points Jet Pty Ltd 2025. All Rights Reserved.

ABN 32 624 545 571

Empowering Travelers since 2017